OUR GUARANTEE and WARRANTY INFORMATION
30-DAY REFUND OR REPLACEMENT
Try any of our products for 30 days. If you are not completely satisfied we will, at your option, replace the item with an item of equal value or refund your purchase price in full (less shipping costs). It's that simple, no fine print and no hidden clauses.
Defective or Damaged Items
YOU MUST CONTACT CHARLOTTE HOME FURNISHINGS ONLINE via email email@example.com within 5 days of receiving a damage item. We will then advise you on the steps the will correct that situation.
Shipping damage: All packaging must be kept. Email us for further instructions to correct that situation.
Defective items will be replaced if returned within 14 days. Please contact customer service to report defective items via email.
Do not return any items without contacting Charlotte Home Furnishings via email. We will instruct you on where to send items and give you an RMA #. If you do not contact Charlotte Home Furnishings within 5 day of receiving the damaged item, Charlotte Home Furnishings will not be held liable.
In addition, you get the following extended warranty services.
#1 PRODUCT EXCELLENCE GUARANTEE
Every product you buy from this site or any of our catalogs must be free of defects or you may return it immediately to Charlotte Home Furnishings Online for replacement.
To return items to Charlotte Home Furnishings Online, we ask that you email us for a return merchandise number (RMA). No returns will be accepted without a RMA number. This will help us better serve you.
Items returned within the 30-day period will receive a full refund provided it is returned in good condition. If any item is return to us damaged or in an un-sellable condition, NO REFUND will be given.
Shipping costs to return an item is at your expense. You should properly pack and ship in the same shipping container that you received the items in. You should also ship using Canada or US Post and have insurance on the package. If your return package is lost or damaged in shipping it is your responsibility to file a claim with the shipping company you chose to use. We are not liable.
Items not returned in good condition WILL NOT RECEIVE A REFUND.
Please allow two billing cycles for the credit to appear on your statement.